We aim to process your order straight away and most orders throughout the year are despatched the same working day. Personalised items take longer as they need to be made for you, but we know you’re keen to receive these special orders so we work longer hours to ensure the turnaround time is quick (usually 1 to 2 working days).
We do have times of the year (particularly in the run up to Christmas or if our catalogue has just been mailed) when we become extremely busy and are not able to despatch orders as quickly. At these times, we aim to despatch your order within 2 working days.
Please be assured that we have a 100% track-record for despatching orders in time for pre-Christmas delivery.
If you need your order by a certain date, please let us know and we will discuss with you the appropriate delivery options. Royal Mail 2nd class post usually takes between 2 and 6 days; 1st class is usually 1 to 3 days. International orders weighing under 2kg are sent either using airmail which takes approximately 5 working days or a tracked service.
Please note, items posted to UK addresses are not officially ‘lost’ in Royal Mail’s eyes until 15 working days after they were despatched. If your goods have not arrived as quickly as expected, please ask at your local sorting office because delayed orders can frequently be found there. If your order hasn’t arrived 15 working days after despatch, please contact us and we will send you a replacement order. Please note, we are not compensated by Royal Mail for orders they lose, so we can only send replacement orders after 15 working days have passed.