At Simon Lucas Bridge Supplies we want you to be happy with your purchases and want you to find the right product for your needs. Our staff have an in-depth knowledge of the products we sell and are more than happy to advise you if you need some help. Just call us on 01380 829922 if you need some help in choosing your products.
We have a no-quibble returns policy and will accept back for a full refund returned goods that are sent back within 30 days provided they are in their original, undamaged packaging and still in a saleable condition. After 8 working days upon receipt of your order, we will not refund the cost of postage. We are not liable for the costs you incur in returning your unwanted goods to us and suggest that you obtain proof of postage as we cannot accept responsibility for returned items that go missing in transit. If an item of your order arrives damaged, you must notify us within 3 working days of receiving the order.
Please note, we are unable to accept returns of bespoke, custom-produced or personalised items.
Your rights to return goods are protected under the EU Distance Selling Directive