UK MAINLAND DELIVERY from £3.95 | FREE DELIVERY over £60

Customer Support

Hours of Service: Mon - Fri 9:30am - 5:30pm GMT
01380 829922

Privacy Policy & Terms and Conditions

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and  you will be asked for a few details that we need to be able to complete the order.

We accept most major credit cards. Payment will be taken when you place your order, and all orders must be paid for in full in advance of receiving the goods. All prices quoted are in GBP and we only accept payment in GBP. If you are shopping from outside of the UK, your credit card company will convert the transaction to your own currency.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Back Orders

If your item is not in stock, we will back order for you.  If you order multiple items and one or more item is out of stock, your order will be held until complete.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Privacy Policy

Our Details

Our company details (‘We’/’Us’): Simon Lucas Bridge Supplies Ltd, 8 Glenmore Business Centre, Waller Road, Devizes, Wiltshire, SN10 2EQ.  Telephone: +44(0)1380 829922

How we Use Your Data

We treat our customers the same way that we like to be treated, so we’ve always operated a very strict privacy policy. We use your data to process your order(s) and, with your consent, send our catalogue which is issued annually.  You can also opt into receiving our weekly email newsletters.

Opt Out

We don’t want to annoy you by sending catalogues and emails when you don’t want them, so you can opt out of either or both of these forms of marketing by contacting us.

Type of Data

The data we hold on file is minimal: your contact details (as supplied by you), the IP address of your computer for security purposes, and we have a record of your purchase history.  When your order has been despatched, we no longer actively use your data and it is securely stored with encryption and access controls.  We retain your purchase history so that we can process returns and refunds, and to help us deliver our excellent customer service (by letting you know what you’ve previously ordered, if applicable).

Other Recipients of Your Data

The other companies that use your data are just as you would expect when you purchase via mail order: couriers, payment processors, mailing houses and email servers.

Couriers

Your contact details are supplied to a courier so that they can deliver your order to you.  We mostly use Royal Mail and Parcelforce who we consider to be very trustworthy.  Shipments are archived on the Courier systems which enables us to track them and gives us a record of posting.

Payment Processing Gateways

We use Sagepay and Paypal to process payments and the connection to them is encrypted and very secure.  We don’t hold any of your card details and cannot access them.

Mailing Houses and Email Servers

If you have opted to receive our catalogue, at the time of our mailing (usually October/November) your name and address is transferred to the mailing house using a secure, encrypted connection so that they can print your details onto the catalogue and Royal Mail can deliver it.  The mailing house do not retain the data and delete it securely.  If you have opted to receive our email newsletters, your email address is processed by a secure server to deliver the email to you.

Your Rights

You have the right to access the data that we hold about you (please remember that we only have your contact details and order history).  We have 30 days to supply the data to you upon receiving your written request.  We have a legal duty to ensure that we’re providing the data to the correct person, so we will need you to supply identifying documents.  We have a right to make an admin charge for repeated or unreasonable requests.

If any of the data we hold is incorrect (for example you move house or change name) you can ask us to rectify/update our data which will be done immediately.

You have the right to object to direct marketing.  We only send catalogues and emails to customers who have opted in to receive them (separately) and you have the right to stop receiving them at any time (and opt back in at any time too).  All of our emails have an unsubscribe link in the footer (the bottom of the email).  Alternatively, please contact us to let us know your mailing preferences and we will update our records with immediate effect.

Finally, you have the right to request that we erase your records.  We need to keep your records for a certain period of time so that we can process refunds (30 days), returns (30 days) and claims of faulty workmanship (6 months).  After this period, we’re happy to erase your records but please note we won’t then be able to discuss any previous orders with you, rectify any problems with goods you’ve purchased, or offer you discounts, freebies or other benefits that our long-standing customers currently enjoy, based on your customer loyalty as we’ll no longer have any records.

Delivering Our Privacy Policy

Your data is collected at the point that you place your order so we ask you to read our Privacy Policy before you go ahead with the order.  We aim to have written this policy using clear, concise, plain language that is easy to understand.  If there’s anything you don’t understand, please let us know and we’ll do our best to make it easier to understand.  We regularly review and, where necessary, update our privacy information.  If we plan to use personal data for a new purpose, we will update our policy and, if it affects you, we’ll contact you with the changes before starting any new processing.

Simon Lucas Bridge Supplies