Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept most major credit cards. Payment will be taken when you place your order, and all orders must be paid for in full in advance of receiving the goods. All prices quoted are in GBP and we only accept payment in GBP. If you are shopping from outside of the UK, your credit card company will convert the transaction to your own currency.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
If your item is not in stock, we will back order for you. If you order multiple items and one or more item is out of stock, your order will be held until complete.
We guarantee your satisfaction and we abide by the Distance Selling Regulations.
You have 14 days from receipt of your order to cancel. Please cancel in writing by sending us an email via our Contact Form. Having cancelled your order, you have a further 14 days to return the goods to us. The goods must be unused, undamaged and in their original packaging so please package them well. We advise getting proof of postage from the post office so that you can make a claim against Royal Mail if the goods get lost in transit. So long as we receive the goods in perfect condition within the stated time frame, we will issue a full refund for the goods and the outbound postage. Upgraded postage services such as 1st class and next-day delivery will only be refunded at the cost of standard postage. You won’t be refunded for the cost of the return postage.
Bespoke and custom made items are not returnable. These include personalised playing cards, gift sets, score pads and score cards. Our made-to-measure cloths and cut lengths of fabric are also custom made and therefore non-returnable.
To avoid any unnecessary transportation of goods (and the associated carbon footprint), and to avoid unnecessary postage charges for you and us, we’re more than happy to give you help and advice before you make a purchase, so you can be certain that the product you’re buying meets your needs and won’t need to be returned.
Damaged and Incomplete Orders
If an item of your order arrives damaged or any of the contents are missing, you must notify us within 3 working days of receiving the order, so please open your order and check it as soon as you receive it.
Our company details (‘We’/’Us’): Simon Lucas Bridge Supplies Ltd, 8 Glenmore Business Centre, Waller Road, Devizes, Wiltshire, SN10 2EQ. Telephone: +44(0)1380 829922
We don’t want to annoy you by sending catalogues and emails when you don’t want them, so you can opt out of either or both of these forms of marketing by contacting us.
The data we hold on file is minimal: your contact details (as supplied by you), the IP address of your computer for security purposes, and we have a record of your purchase history. When your order has been despatched, we no longer actively use your data and it is securely stored with encryption and access controls. We retain your purchase history so that we can process returns and refunds, and to help us deliver our excellent customer service (by letting you know what you’ve previously ordered, if applicable).
The other companies that use your data are just as you would expect when you purchase via mail order: couriers, payment processors, mailing houses and email servers.
Your contact details are supplied to a courier so that they can deliver your order to you. We mostly use Royal Mail and Parcelforce who we consider to be very trustworthy. Shipments are archived on the Courier systems which enables us to track them and gives us a record of posting.
We use Sagepay and Paypal to process payments and the connection to them is encrypted and very secure. We don’t hold any of your card details and cannot access them.
If you have opted to receive our catalogue, at the time of our mailing (usually October/November) your name and address is transferred to the mailing house using a secure, encrypted connection so that they can print your details onto the catalogue and Royal Mail can deliver it. The mailing house do not retain the data and delete it securely. If you have opted to receive our email newsletters, your email address is processed by a secure server to deliver the email to you.
You have the right to access the data that we hold about you (please remember that we only have your contact details and order history). We have 30 days to supply the data to you upon receiving your written request. We have a legal duty to ensure that we’re providing the data to the correct person, so we will need you to supply identifying documents. We have a right to make an admin charge for repeated or unreasonable requests.
If any of the data we hold is incorrect (for example you move house or change name) you can ask us to rectify/update our data which will be done immediately.
You have the right to object to direct marketing. We only send catalogues and emails to customers who have opted in to receive them (separately) and you have the right to stop receiving them at any time (and opt back in at any time too). All of our emails have an unsubscribe link in the footer (the bottom of the email). Alternatively, please contact us to let us know your mailing preferences and we will update our records with immediate effect.
Finally, you have the right to request that we erase your records. We need to keep your records for a certain period of time so that we can process refunds (30 days), returns (30 days) and claims of faulty workmanship (6 months). After this period, we’re happy to erase your records but please note we won’t then be able to discuss any previous orders with you, rectify any problems with goods you’ve purchased, or offer you discounts, freebies or other benefits that our long-standing customers currently enjoy, based on your customer loyalty as we’ll no longer have any records.